#1 Source of Complaint
		Reports, Surveys & Statistics clearly show that the issue of mishandled luggage is the travel industry’s #1 source of complaint.
		The Effect
		Suffering from delayed, tampered or lost luggage is the nightmare start to any journey and can ruin golfing holidays, romantic breaks, honeymoons or business trips from the start.
		Scale of the Problem
		If you have not suffered from mishandled luggage personally, you will certainly know of someone who has – that is the scale of the problem!
		No Preferential Treatment
		Mishandled luggage does not treat first, business or economy class passengers any differently. All classes of passenger are affected by it in the same way.

		Excess Luggage Charges are increasing
		Over the last 12 months, typical per kg excess luggage charges have doubled. 1kg of weight now costs the passenger an additional AU$48 and can cost upto AU$83 in some cases.
		Luggage Allowances are reducing
		Again, in the last 12 months, luggage allowances have reduced. For economy class passengers, this has been reduced to 20kg in most cases.
		Luggage policies continually being revised
		In an effort to stop the passenger from travelling with checked- in luggage, policies are continually being revised. Many airlines now apply an additional charge to check-in your standard luggage allowance. It is now essential that you check the individual airlines excess baggage policies before you pack.
		Additional equipment
		As a golfer, skier or a disabled person, paying excess baggage charges for your equipment or wheelchair is something you have had to do but has now become even more penalising.

		To the airport
		Carrying heavy luggage and sports equipment from your home to the airport, especially for senior travellers, is hard work and sometimes impossible. It can even stop you from choosing to travel in the first place.
		Check-in
		Waiting in queues upto 3 hours prior to departure is not the most relaxing way to start any journey. If you have children to look after, the queuing becomes even more stressful and if you happen to be frail or infirm then standing on your feet for any time can be difficult.
		Baggage carousel
		Research indicates that unless your luggage is the first onto the baggage carousel, the passenger assumes the worst and that their luggage has been mishandled. The fight for space and available trolleys can also be a horrible experience.
		Security & Customs processing
		These are becoming stricter and more time consuming, adding to the overall inconvenience that travelling with checked-in luggage creates.